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Our claims process consists of four steps. Each claim is different and processing times vary . To see details of how your claim was processed, view your Explanation of Benefits. If you have questions, contact us and we're happy to help.

  • 1 Received
  • 2 Processing
    • Submission in Translation
    • Information Needed
    • Under Review
  • 3 Issuing Payment
  • 4 Processed
    • Paid
    • Closed
    • Denied
  • U.S. Claim
For full details on your U.S. Claims, click here.

Claim Processing Time

Most claims are processed for payment within ten (10) business days. If your claim is approved, you will be reimbursed based on the preferences indicated in your claim submission. Payment processing times vary by payment method and banking institution, but in general should take no longer than seven (7) additional business days.

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